Blogs
What is a Hotel PMS? Everything about the Property Management System for Hotels
The hospitality industry runs on seamless operations and exceptional guest experience. At the center of seamless operations lies the Hotel PMS (Property Management System). It is the technology hoteliers depend on to run their business worldwide. PMS is a central software solution that handles the hotel’s day-to-day management operations, from front-of-house operations to back-of-house operations.… Read More »What is a Hotel PMS? Everything about the Property Management System for Hotels[...]
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Who’s Really Winning The Battle Between OTA and Direct Booking?
Hotel distribution is a complex part of hotel business management, and in the past few years, there has been a significant transformation on this front. Online travel agents (OTAs) have witnessed both ups and downs in the market. Nowadays, many hotels prefer direct booking over booking via OTAs (online travel agents) due to loss of… Read More »Who’s Really Winning The Battle Between OTA and Direct Booking?[...]
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24 Latest Hotel Technology Trends To Watch For in 2024
The hotel industry market size is projected to reach 12.1 billion U.S. dollars by 2033 with a CAGR of 10.20% between 2023 to 2033. It clearly shows that the hotel industry is constantly growing and evolving due to various factors. However, the evolution of this industry is basically driven by advancements in technology and the… Read More »24 Latest Hotel Technology Trends To Watch For in 2024[...]
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How to Handle Hotel Guest Complaints and Deal With Angry Guests
There are various situations in which the hotel staff has to face angry guests due to some unfortunate case or circumstances. It might be due to the cleanliness, billing, services, etc. Angry guests or guest complaints are quite common problems that arise in the hospitality industry which have to be addressed properly to make a lasting… Read More »How to Handle Hotel Guest Complaints and Deal With Angry Guests[...]
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How To Deal With Common Challenges In The Hotel Industry?
As per recent data, 71% of consumers anticipate personalized services and interaction from companies in the hospitality industry and when the expectations are not met then 76% of them express frustration. Moreover, 80% of hotels are facing staffing shortages. These are some of the common challenges that are faced by the hotel industry. To run… Read More »How To Deal With Common Challenges In The Hotel Industry?[...]
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