Best Property Management System & Hotel PMS Software

Night Audit is typically done in a hotel property management when the date changes to a new date, and all book of accounts and pending tasks from previous day have been completed. Most hotels do not do Night Audit at typical midnight hour (12:00am) to accommodate for late night checkins, who have essentially booked the hotel for previous night but could not checkin until late night or early morning. Hence, many hotels typically set their Night Audit times (date change) time to anywhere between 2am to 7am, depending on checkin trend and local market conditions.

The tasks that are typically done before a Night Audit is done are as follows:

• Collect any pending payments or cancellation charges

• Mark No Show in OTAs to avoid incurring commissions for non checked in guests.

• Checkout any rooms that have not been shown in the system

• Invoice any unbilled orders in Point of Sale systems like Restaurants or Room Service.

Most traditional property management systems do Night Audit process manually, and no other tasks can be done for new date, until the Night Audit process is completed. In modern cloud based systems like Aiosell, the Night Audit is configured to happen automatically and any tasks like marking No Shows in OTAs happens automatically to avoid any human errors or delays by the front office staff.