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Hotel Isha Residency – Increase in occupancy with using Aiosell All in One System | Case Study

Overview

Nestled in the vibrant town of Aluva, Kerala, India – Hotel Isha Residency is a business hotel 10 km from Kochi International Airport and a short 3 km from Rajagiri Hospital. Considering the the property is located between airport and city, it gets a lot of transit passengers, holidayers, business & FIT travellers.

Challenges Faced

While the hotel was offering good experience, the hotel owners were struggling with low occupancy & low rates, not bringing enough profits. There was still a lot of manual work done around:

  1. OTA Updates – Managing rates and availability across multiple OTAs by hand was eating up time and leading to inconsistencies. Price mismatches, inventory errors, and the occasional overbooking were becoming too frequent.
  2. Limited Pricing Flexibility – Without the ability to adjust room prices dynamically, the hotel struggled to make the most of high-demand periods or respond quickly to changes in occupancy and competition.
  3. Operational Inefficiencies – Day-to-day tasks like tracking reservations, handling guest check-ins/check-outs, and maintaining records were time-consuming and error-prone.
  4. No Direct Booking Option – Not having a dedicated booking engine meant missing out on direct reservations and paying hefty OTA commissions.

Solutions & Results

Hotel Isha Residency turned to Aiosell – All in One Hotel Management System to help streamline and upgrade their operations & marketing—and the impact was immediate:

  1. Aiosell Channel Manager – With Aiosell’s Channel Manager in place, rates and inventory were automatically synced across all OTAs and the hotel’s website. This reduced errors, improved visibility, and eliminated overbooking issues.
  2. Aiosell Dynamic Pricing & RMS – Aiosell’s Revenue Management System brought in automated, real-time pricing updates based on occupancy, demand, and competitor rates. This meant the hotel could stay maximize revenue during low and high demand periods.
  3. Aiosell Front Desk PMS – The integrated Property Management System made daily tasks like guest check-ins, billing, and reports much smoother. The team gained better control over operations with clear insights into bookings and revenue.
  4. Aiosell Booking Engine – The hotel’s new booking engine helped increase direct bookings by 30% and reduced OTA commissions significantly.
  5. Ease of Use – The hotel staff found the platform user-friendly and appreciated the responsive support team. Regular product updates also ensured the system kept evolving with their needs.

Key Benefits

  • Achieved occupancy > 95% during peak periods
  • Reduced manual work and saved hours each day
  • Increased Average Daily Rate (ADR) by 27%
  • Gained more direct bookings and reduced OTA costs
  • Better front-office efficiency and record management

Client Testimonial

“We’ve built a great relationship with Aiosell over the years. Their system has helped us hit 100% occupancy during busy seasons and ensures we always stay competitive on pricing. The software is simple for our staff to use, and the support team is always there when we need them.”
 — Team at Hotel Isha Residency

The Results

Aiosell Booking Engine – The hotel’s new booking engine helped increase direct bookings by 30% and reduced OTA commissions significantly.

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