Hotel Property Management System (PMS) is the heart of hotel operations. It can seemingly handle almost anything – from front desk efficiency to an improved guest experience.
Numerous tasks that needed different programs can now be done from one location. Hotel staff can access, update and track all information across all departments and across multiple property locations from any location at any time.
Hotel PMS consolidates customer data and keeps it securely. The data helps create detailed guest profiles while ensuring compliance with consumer data protection regulations. The customer data, when analysed, gives a better understanding of customer buying patterns, enabling you to develop more targeted packages and services.
In a hotel PMS, the data is stored in the cloud, and it is available for download and analysis 24/7. Your cloud hotel PMS information is encrypted and backed up for security reasons. If the computer breaks or is lost, your staff will still be able to access the hotel data.
Let’s face it – the simple act of making a reservation or locking in the booking either on the phone or by email takes time. With an all-in-one hotel PMS, you can confirm a booking in exactly zero minutes because your system does it for you. The PMS supports booking systems so that your customers can self-serve through your website and book their stay when it’s convenient for them.
Your customers need an easy and secure way to pay you and receive an instant receipt confirming their booking. A hotel PMS allows a seamless booking experience for your customers, giving them the flexibility to self-serve.
After the booking is made, there should be proper communication to the guests at every stage of their journey - from booking confirmation, reminder emails, follow-up emails, promotional emails, or survey emails. The hotel PMS allows you to automate these emails helping you to engage your customers while offering them a superior customer experience.
Hotel PMS supports your sales channel management to update your inventory automatically across all your booking sites. You don’t have to update the availability on every OTA platform manually. With a hotel PMS, in just a few clicks, you can update room availability across OTA channels in real-time. This means you don’t lose out on missed sales nor take the risk of double booking your guests.
In the hotel business, PMS can make administrative operations easier, helping hoteliers to perform their daily activities better. From hotel reservations, payments options, and guest data to improving financial performance and guest experience, hotel PMS is designed to meet operational needs and boost revenue.
At Aiosell, we are proud to offer an industry-leading, fully integrated cloud-based hotel PMS that allows hotels to manage bookings, arrange payments, quick check-in and check-out, and collect data to accurately analyse the market and make the right pricing decisions. Aiosell helps you to optimise daily tasks, increase service quality and save time. Ready to revolutionise the way your hotel functions? Contact us today, sign up for a free trial or request a demo.