Muscatel Hotels and Resorts is a group of 3 hotels based in Gangtok, Sikkim which combines a blend of Sikkimese hospitality with the picturesque Himalayan range. Located in the city centre of Gangtok, the hotels’ beautiful interiors and spacious rooms make them an ideal stay for both business and leisure travelers.
The owner, Kapil Hinduja was contemplating entering the hotel industry by opening his first property in 2018 by partnering with his former colleague and friend Navin Thapa, who was based in Gangtok. The owners had no prior experience on how to manage, market or start the hotel. They understood the power of technology, automation and the internet as key to driving their success, but they did not know how to best leverage this.
The group partnered with Aiosell
at the pre-opening stage after seeing the value in having an automated all-in-one software. They started using all products & features of Aiosell which included Revenue Management System, integrated PMS, Channel Manager, Booking Engine, Reputation Management, Competition Rate Shopper and website. This allowed the hotel owners to focus all their attention on operations and guest experiences while all technology, automation, and pricing decisions were left to the Aiosell all-in-one system.
AI-based pricing algorithms by Aiosell enabled the hotel to attain 74% occupancy within a span of 2 months after the start.